Welcome to TerraVolt (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://terravolt.co.za/ (the “Site”), as well as any products, services, or quotes provided by TerraVolt.

By accessing, browsing, or placing an order through this Site, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use the Site.

1. General Conditions & Website Use

  1. Eligibility: By using this Site, you represent that you are at least 18 years of age or possess legal capacity under South African law to enter into binding contracts.
  2. Acceptable Use: You agree to use the Site only for lawful purposes. You are strictly prohibited from compromising the security of the Site, attempting unauthorized access to server systems, or uploading malicious code.
  3. Modifications: We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. It is your responsibility to review this page periodically for changes.

2. Products, Pricing & Quotations

  1. Accuracy of Information: We make every effort to display product specifications, technical details, images, and pricing accurately. However, we do not warrant that product descriptions or other content on the Site are error-free, complete, or current.
  2. Pricing & Availability: All prices listed on the Site are in South African Rand (ZAR) and are subject to change without notice. Stock availability is not guaranteed until an order or quotation has been formally confirmed by us in writing.
  3. Quotations: Official price quotes issued directly to clients are valid for the period specified on the quotation document. We reserve the right to cancel or amend quotes affected by sudden supplier price increases, exchange rate fluctuations, or clerical errors.

3. Orders, Payments & Billing

  1. Order Acceptance: Receipts of an order confirmation or quote request does not constitute an acceptance of an order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities or inaccuracies in product or pricing information.
  2. Payment Methods: Payments must be made via our approved payment gateways or verified Electronic Funds Transfer (EFT). Orders will only be processed or dispatched once funds have cleared in our bank account.

4. Shipping & Delivery

All orders placed on our Site are packaged and delivered in accordance with our detailed logistics guidelines. By placing an order, you acknowledge and accept our Shipping Policy, which covers:

  • Domestic coverage areas within South Africa.
  • Order processing and dispatch timelines.
  • Delivery rates, transit estimates, and tracking protocols.
  • Requirements for receiving and inspecting physical deliveries.

For full details regarding delivery schedules, tracking, and courier guidelines, please read our complete Shipping Policy.

5. Returns, Refunds & Cancellations

We are committed to providing high-quality products and respecting your statutory consumer rights. All cancellations, returns, and refund requests are governed by our Refund and Return Policy, which complies with the South African Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Key policies include:

  • ECTA Cooling-Off Period: Your statutory right to cancel online purchases within 7 days of delivery.
  • Defective Products & Warranty: Our 6-month statutory warranty procedures for defective or damaged goods.
  • Return Authorization: Rules regarding item conditions, original packaging, and RMA procedures.

To review your full return rights and instructions on how to initiate a return, please visit our Refund and Return Policy.

6. Intellectual Property

All content published on this Site—including text, graphics, logos, icons, product designs, software code, and images—is the exclusive property of TerraVolt or its content suppliers and is protected by South African and international copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, or duplication is strictly prohibited.

7. Limitation of Liability & Warranties

  1. Disclaimer: The Site and all products/services are provided on an “as is” and “as available” basis without any express or implied warranties, except where explicitly provided in writing.
  2. Limitation of Liability: To the maximum extent permitted by applicable South African law, TerraVolt, its directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the Site or products purchased from us.

8. Privacy & POPIA Compliance

Your privacy is important to us. Personal information collected through your use of the Site is managed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

9. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the jurisdiction of the High Court of South Africa in respect of any legal proceedings.

10. Contact Details

If you have any questions or require further clarification regarding these Terms and Conditions, please contact us: