At TerraVolt (“we,” “our,” or “us”), we strive to make your purchasing experience seamless, transparent, and secure. This Payment Policy details the payment methods we accept, our currency guidelines, payment processing terms, and security protocols for transactions completed on https://terravolt.co.za/ (the “Site”).

1. Currency & Pricing

  • All transactions, prices, shipping fees, and quotes displayed on our Site or invoices are in South African Rand (ZAR).
  • Prices listed on the Site are subject to change without prior notice. However, once an order is placed and confirmed, the price for that transaction is fixed.
  • All prices include Value Added Tax (VAT) where applicable, unless explicitly stated otherwise on custom invoices or quotations.

2. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

A. Electronic Funds Transfer (EFT) / Direct Bank Transfer

  • You may pay for your order directly into our South African bank account via Instant EFT or standard manual EFT.
  • Banking details will be provided at checkout or on your official proforma invoice.
  • Payment Reference: Please use your Order Number or Invoice Number as the payment reference so we can allocate your funds quickly.
  • Processing Lead Time: Standard EFT payments may take 1 to 2 business days to clear. Orders paid via manual EFT will only be processed once funds reflect in our bank account.

B. Credit & Debit Cards (Online Gateway)

  • We accept major credit and debit cards, including Visa and Mastercard, processed via secure, PCI-DSS compliant third-party payment gateways (e.g., PayFast, Yoco, or Ozow).
  • Card transactions are processed immediately upon checkout clearance.

3. Payment Terms & Order Confirmation

  • Full Payment Required: Unless a formal credit or deposit agreement has been executed in writing, full payment must be received before orders are processed, dispatched, or scheduled for collection.
  • Proof of Payment: For manual EFT transfers, proof of payment may be emailed to sale@terravolt.co.za to help expedite order preparation; however, physical dispatch remains subject to final bank clearance.
  • Unpaid Orders: Orders paid via EFT where funds are not received within 3 (three) business days may be automatically canceled, and reserved items released back into general stock.

4. Payment Security & Data Privacy

  • Encryption: Our Site utilizes SSL (Secure Sockets Layer) encryption technology to protect your personal information during data transmission.
  • Zero Storage of Card Data: TerraVolt does not store, view, or retain your credit or debit card details on our servers. All online card transactions are processed directly through certified, PCI-compliant payment gateways.
  • Fraud Prevention: To protect against fraud, we reserve the right to request identity verification (e.g., a copy of a South African ID or proof of address) for high-value transactions before fulfilling an order.

5. Invoicing & Receipts

  • A tax invoice detailing line items, VAT, and shipping costs will be issued electronically to the email address provided during checkout.
  • Copies of tax invoices can also be requested by contacting our accounts team at sale@terravolt.co.za.

6. Contact Us

If you have any questions regarding payments, banking details verification, or invoicing, please reach out to our team: