At TerraVolt (“we,” “our,” or “us”), we strive to supply top-quality products and ensure complete customer satisfaction. If you are not completely satisfied with your purchase, this Refund and Return Policy outlines your rights, eligibility, and the steps required to return products purchased through https://terravolt.co.za/.

This policy operates in accordance with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. 7-Day Cooling-Off Period (ECTA Right of Cancellation)

In accordance with Section 44 of the ECTA, you have the right to cancel any online transaction for physical goods without reason or penalty within 7 (seven) days of receiving the items.

  • Eligibility: To qualify for a cooling-off refund, products must be unused, uninstalled, undamaged, and returned in their original, sealed packaging with all manuals, accessories, and promotional items included.
  • Return Shipping: You are responsible for the direct cost of returning the goods to our warehouse.
  • Refund Processing: Refunds under the cooling-off period will be processed within 30 days of cancellation via the original payment method, minus direct transport charges if we arranged collection.

2. Returns for Defective or Damaged Goods (CPA Warranty)

Under Section 56 of the CPA, all goods supplied carry an implied statutory warranty of 6 (six) months, unless a manufacturer’s extended warranty applies.

  • Damaged on Arrival: If your item arrives damaged or missing components, you must notify us in writing within 48 hours of delivery at sale@terravolt.co.za, providing photographs of the package and item condition.
  • Defective Products: If a product develops a manufacturing defect within 6 months of purchase, we will arrange for inspection. If the product is confirmed defective:
    • You are entitled to a repair, replacement, or full refund.
    • TerraVolt will cover the courier charges for collecting and re-delivering defective goods.
  • Exclusions: The CPA statutory warranty does not cover defects or damage resulting from:
    • Normal wear and tear.
    • Improper installation, power surges, or failure to follow operational instructions.
    • Unauthorized repairs, alterations, or misuse.

3. Non-Returnable / Non-Refundable Items

Unless defective, the following items cannot be returned or refunded:

  • Customized, specially modified, or custom-built products.
  • Special-order items imported or manufactured specifically for your invoice.
  • Items missing original packaging, seals, or missing internal accessories.
  • Downloadable digital products or software licenses.

4. Return Process

To initiate a return, please follow these steps:

  1. Submit a Request: Email our support team at sale@terravolt.co.za with your Order Number, invoice copy, detailed description, and photos/videos of the issue or product condition.
  2. Return Authorization: Once approved, we will issue a Return Merchandise Authorization (RMA) along with return instructions and warehouse address details. Do not send items back without an approved RMA.
  3. Inspection: Upon arrival at our facility, returned products undergo quality inspection. You will be notified of the inspection results within 3 to 5 business days.

5. Refund Method and Timeline

  • Approved refunds will be processed via Electronic Funds Transfer (EFT) or credited back to the original credit/debit card used at checkout.
  • Refunds are processed within 7 to 14 business days after inspection clearance.
  • Cash refunds are strictly not provided.

6. Contact Us

For questions regarding returns, warranty claims, or refund status, please contact our support team: