Shipping Policy - terravolt.co.za

At TerraVolt (“we,” “our,” or “us”), we are committed to delivering your products efficiently and safely. This Shipping Policy details our order processing times, delivery options, shipping fees, and tracking procedures for orders placed through https://terravolt.co.za/.

1. Delivery Coverage Area

We deliver to physical residential and commercial addresses across all major metropolitan areas and regional centers within South Africa.
We do not deliver to P.O. Boxes, as courier services require a physical street address and a signature upon delivery.

2. Order Processing & Lead Times

Order Processing: Orders are processed during regular business days (Monday to Friday, excluding public holidays). Orders placed over the weekend or on public holidays will be processed on the next business day.
Standard Dispatch Time:
- In-Stock Items: Dispatched within 1 to 3 business days after payment verification.
- Custom / Specialized Orders: Lead times for custom configurations, heavy-duty equipment, or specialized items will be communicated directly on the product listing or via invoice.
Payment Verification: Orders paid via Electronic Funds Transfer (EFT) will be dispatched once funds have cleared in our bank account.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout or detailed on your invoice based on item weight, dimensions, and delivery location.

Delivery Destination	Estimated Transit Time	Typical Service Type
Major Centers (Gauteng, Cape Town, Durban, Port Elizabeth, etc.)	2 – 4 Business Days	Express Courier
Regional & Outlying Areas	3 – 7 Business Days	Standard Road Freight
Heavy / Bulk Equipment	Custom Timeline (Communicated on Order)	Dedicated Freight

Note: Delivery times are estimates provided by third-party couriers and are not guaranteed.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s online tracking portal so you can monitor your shipment’s real-time progress.

5. Collection Option (If Applicable)

If local warehouse pickup is available for your order, you can select the Collection option at checkout.
Please wait for a “Ready for Collection” email notification before arriving at our warehouse.
You will be required to present a copy of your order confirmation and a valid ID upon pickup.

6. Delivery Protocol & Receiving Shipments

Signature Required: All deliveries require a signature from an authorized recipient at the specified delivery address.
Inspecting Packages: Please inspect the outer packaging carefully before signing the delivery slip. If the package appears visibly damaged or tampered with, please:
1. Note the damage on the courier delivery receipt.
2. Take clear photographs of the damaged outer box.
3. Contact us at sale@terravolt.co.za within 24 hours.

7. Delays & Unforeseen Events

While we make every effort to meet estimated shipping schedules, TerraVolt is not liable for delivery delays caused by events beyond our control, including courier backlog, adverse weather, civil unrest, or incorrect delivery address details provided by the customer.