Privacy Policy - terravolt.co.za

TerraVolt (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at https://terravolt.co.za/ (the “Site”) in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Please read this Privacy Policy carefully. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information about you in a variety of ways, including:

Personal Identification Information: Name, email address, telephone number, business name, and physical address provided voluntarily when filling out contact forms, requesting quotations, or registering on our Site.
Transaction & Billing Data: Payment details, billing address, and transaction histories if you purchase products or services from us.
Technical & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, access times, and device identifiers collected automatically when you navigate through the Site.
Communication Data: Records of communications, inquiries, or feedback sent via contact forms, email, or direct messaging channels.

2. How We Use Your Information

We process your personal information for lawful and legitimate business purposes, including:

Providing, operating, and maintaining our website and services.
Processing orders, inquiries, quotations, and service requests.
Sending administrative updates, confirmation emails, invoices, and support notifications.
Improving website functionality, customer service, and overall user experience.
Complying with statutory, legal, and financial obligations under South African law.
Sending promotional marketing communications (only where you have explicitly opted in).

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:

Service Providers: With trusted third-party vendors, hosting partners, payment processors, and delivery services who assist us in operating our website and business, subject to strict confidentiality agreements.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

Essential Cookies: Necessary for the technical operation of the website.
Analytics Cookies: Help us measure website traffic and performance metrics.

You can choose to disable or block cookies through your browser settings, though doing so may affect the functionality of certain areas of our Site.

5. Data Security

We implement reasonable technical, operational, and organizational security measures to protect your personal information against loss, misuse, unauthorized access, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Legal Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request the correction or deletion of inaccurate, incomplete, or out-of-date personal information.
Objection: Object to the processing of your personal information on reasonable grounds.
Withdraw Consent: Withdraw your consent to process your personal information at any time.
Complain: Lodge a complaint with the South African Information Regulator if you believe your privacy rights have been infringed.

Information Regulator (South Africa):

Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za / POPIAComplaints@inforegulator.org.za

7. Third-Party Websites

Our Site may contain links to external third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review the privacy policies of any site you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after revisions are published constitutes acceptance of the updated policy.